Customer Service
Order status & tracking
You can check the status of any order at any time from your account. Every order also gets a confirmation email as soon as it's placed.
Payment methods
We currently accept payment by direct Bank Transfer and Cash on Delivery (COD). At checkout, choose the option that works best for you — Bank Transfer orders include the account details you need right on the page, and COD orders are paid when your order arrives.
Shipping
Orders are processed and shipped after payment is confirmed. Processing time can vary by product — if anything about your order's timing needs attention, it will be reflected in your order status.
Returns & exchanges
If an item isn't right, keep hold of your order confirmation and reach out with your order number so we can help. We're a small, growing store and are still building out a dedicated support channel — thanks for your patience in the meantime.
Frequently asked questions
Do I need an account to order?
No — you can check out as a guest. Creating an account just makes it easier to track past and current orders.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, there may still be time — the sooner you reach out with your order number, the better the odds we can adjust it.
Is my payment information secure?
Yes. We don't store card details ourselves — Bank Transfer and COD orders never require you to share card information with us at all.